Klaus Product Demo

Klaus measurably improves customer service quality by making internal feedback easy and systematic.

Built by support folks, for support folks, Klaus provides companies of all sizes a quick way of getting started with a quality assurance program by connecting to popular help desk software.

It allows companies to easily filter out conversations they want to review, rate them based on a customized score card and notify agents that received feedback automatically through email or Slack. For companies that already have a process in place, it cuts the time spent on reviewing one conversation by 70%.

With an emphasis on ease of use, customizability and security, Klaus is rapidly growing its customer base with names such as WordPress.com, Soundcloud, Wistia, and PandaDoc already using the tool.

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